Terms and Conditions

Terms and Conditions

Terms and Conditions


Welcome to the website of VFS Global Services Pvt. Limited (here in after referred to as VFS Global). Applicants and users are urged to read the following Disclaimer Policy,Terms and Conditions and the Privacy Policy. The use of this website and services provided herein are subject to acceptance of the same.

The online visa facility offered through the sponsorship of Emirates (hereinafter referred to as “Emirates” or “Sponsor”) is available to any valid passport holder of any applicable nationality https://www.dubaivisa.net/EK-OnlineVisa/Countries.aspx visiting Dubai and traveling on an Emirates flight who fulfills the eligibility criteria prescribed from time to time by the Sponsor and subject to the guidelines prescribed by the Government of UAE / Dubai Naturalization and Residency Administration (“DNRD”).


Users/visa applicants MUST note:

  • Subject to the visa applicant fulfilling the eligibility criteria prescribed by Emirates from time to time for availing the visa through Emirates’ sponsorship and fulfilling any other Emirates requirements, Emirates may agree to act as sponsor for the visit of the applicant to Dubai.
  • The acceptance of an online visa application and submission of the application to the Government of UAE / DNRD is subject to the sole discretion of the Sponsor and mandates given by Sponsor from time to time to VFS Global.
  • The grant, duration, condition/s or refusal of a visa or the time taken for processing a visa application is subject to the sole discretion of the Government of UAE / DNRD.
  • VFS shall provide visa application services with an understanding that the applicant availing such services, do not have a place of residence in UAE and are located outside UAE at the time when these services are performed (as per the provisions of Federal Decree-Law No. (8) of 2017 on Value Added Tax read with Cabinet Decision No. (52) of 2017 on the Executive Regulations) i.e. the recipient of services is located outside UAE. In case the recipient is located in UAE at the time of performance of services or has a place of residence in UAE, there shall be an additional levy of VAT at the applicable rates prescribed under the UAE laws (presently 5%) on the total amount charged by VFS towards provision of visa application services.


VFS Global’s role in processing visa applications is confined to the following:

  • Upon receipt of the online application form from the applicant, receive supporting documentation as per the criteria prescribed by Emirates (collectively, the "Documents") and the applicable visa and service fees.
  • Submitting the Documents in a JPEG format to the Government of UAE / DNRD in Dubai, on behalf of the applicants via internet. Please note that as mandated by Emirates, VFS Global shall not forward to the Government of UAE / DNRD in Dubai applications of applicants not fulfilling eligibility criteria prescribed by Emirates. In such cases, the visa fees and service fees are not -refundable and applicant agrees to the same. VFS Global’s sole obligation in such cases shall only be to communicate the position to applicant via email.
  • Collecting visa fees on behalf of the Government of UAE / DNRD in Dubai and applicable service fees.
  • Communicating the visa status to applicant where applications are forwarded to the Government of UAE/DNRD via email and in case of visa being granted sending the electronic visa via email.

Neither VFS Global nor Emirates shall be liable for any claim whatsoever including but not limited to refund of visa and service fees where an application is not forwarded to Government of UAE / DNRD in Dubai under the terms of the mandate received by the Sponsor and / or the applicant not fulfilling the eligibility criteria prescribed by the Sponsor. The applicant specifically agrees to the same.

While using the facility, users/visa applicants are urged not to engage or avail services of unauthorized persons, entities and touts. Applicants are also advised against divulging any personal and other information such as payment receipts, passport particulars and related details to third persons. The user/visa applicant alone shall be solely responsible for any resultant consequences and may also become liable for appropriate prosecutions and liabilities.

User Terms and Conditions

Notwithstanding anything to the contrary, the user/visa applicant acknowledges that each of Emirates and the Government of UAE / DNRD reserve the right to ask for further documents, information and material to assess an application and take a decision in their own discretion on the basis of such information / further information, material and documents submitted or furnished by the applicant.

The user/visa applicant further acknowledges that the sponsorship of the visa is at the sole discretion of Emirates and the decision of Emirates in this regard shall be final. Likewise, applicant understands that the grant, duration, condition/s or refusal or the time taken to process an application and grant a UAE Visa are at the sole discretion of the Government of UAE / DNRD and their decision in this regard shall be final. In case of non-forwarding of the application or any delay in the process or rejection of visa application, no correspondence will be entertained from the user/visa applicant with VFS Global and / or Emirates and visa fees and service fees will not be refunded. Emirates as Sponsor assigns no reasons in such cases. Neither VFS Global nor Emirates shall be liable to a user/visa applicant in any manner in any of these cases.

The use of https://www.dubaivisa.net is at the discretion of VFS Global and use by anyone may be restricted or terminated by VFS Global at any time.

In no event and under no circumstances shall VFS Global or Emirates and/or their representatives be liable for any direct, indirect, punitive, incidental, special or consequential damages or any damages whatsoever to anyone. Please see DISCLAIMER OF WARRANTY below.

Applicants should note that the issuance of a visa or approval of a visa application does not in any way give the applicant/passenger an automatic right to enter Dubai. Entry into Dubai is at the sole discretion of the Immigration officer at Dubai International Airport who is a representative of Government of UAE / DNRD. In case of denial of visa or denial of entry into Dubai by the Government of UAE / DNRD, VFS Global and / or Emirates shall in no way be liable to the applicant in any manner whatsoever. The visa must be accepted as offered and is non – transferable.

Emirates reserve the right to add, alter or vary these terms and conditions at any time without notice or liability and all applicants availing of this facility shall be bound by the same.

VFS Global shall not be liable if the visa period expires before the applicant enters Dubai notwithstanding that a copy of the itinerary has been sent to VFS Global. It shall be the sole responsibility of the applicant to plan his itinerary within the visa period.

By using the services available from the domain and sub-domains of the Site, the user agrees to the following terms and conditions, including those available by hyperlink (the "Agreement" or "User Agreement") with VFS Global and the website/s of its affiliate/s, joint venture partner/s, agencies, subsidiaries and clients. Please note that you are dealing with VFS Global Services Pvt. Ltd., . 9th Floor, Tower A, Urmi Estate, 95, Ganpatrao Kadam Marg, Lower Parel (W), Mumbai - 400 013, Maharashtra, India, its affiliate/s, joint venture partner/s, agencies, subsidiaries and clients and agree to be bound by the terms and conditions herein. The off line partners, franchisees, of VFS Global shall not be liable for any issues or disputes arising out of the use of this web site by the user / applicant or delay or non forwarding of the application or rejection of visa pursuant to the online application. If you have any questions, please contact us on dvpccustomersupport@dubaivisa.net

Before you proceed to use the services provided by VFS Global and its affiliates, joint venture partners, agencies, subsidiaries, and clients, you must read and accept all terms and conditions in, and linked to, the Terms and Conditions, Disclaimer Policy and the Privacy Policy to be able to proceed further to utilize the services provided by VFS Global.

Do not use the Site if you cannot or are barred from entering into legally binding contracts or you are under the age of 18 or are temporarily or indefinitely suspended or prohibited from or accessing or using this or the linked sites as may be applicable;

By accepting the Terms and Conditions, you agree that your use of VFS Global website and websites related and linked to VFS Global Website will be governed by the terms and conditions, Disclaimer policy and privacy policies posted on that website/s with such changes and modifications as may be made from time to time.


While accessing or using www.dubavisa.net (the "Site"),you agree that you shall not:

  • Post any content or items in an inappropriate category or areas on the Site nor post any material in whatsoever form, on the Site for any purpose other than the normal purpose for which the Site is intended;
  • Violate any laws, third party rights, or policies of VFS Global. You shall not hide or spoof your IP address or intentionally bounce your communications through any intermediate computers. You shall also not alter the logs upon gaining access;
  • Interfere with the technological operations of the Site or attempt or manipulate the content or material on Site or of any other user or users;
  • Post false, inaccurate, misleading, defamatory, or libelous content including personal information;
  • Use any robot, spider, search engine, scraper or other means whether manual, automated, mechanical, electrical or electronics either existing or that may be invented or discovered to access the Site and/or to do any of the acts mentioned above for any purpose other than the normal purpose for which the Site is intended;

Additionally, you agree not to:

  • Take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on VFS Global’s IT infrastructure;
  • Interfere or attempt to interfere with the proper working of the Site; or any activities conducted on the Site;
  • Bypass VFS Global's robot exclusion headers or other measures VFS Global may use to prevent or restrict access to the Site.
  • Do or take any action that may undermine the feedback or ratings systems, such as displaying, importing or exporting feedback information of the Site or for using it for purposes unrelated to VFS Global ;
  • Access or attempt to gain root access, use any manual, mechanical, electrical or electronic means, computer programs, exploits, hacker tools, or scripts, software or hardware tools, search engines either existing or that may be invented either directly, indirectly or through any contrivance to change, modify, post, violate, misuse, abuse, erase, hack, distort, slow down, configure any system, website, to work for them, or to cause denial of services to other users or on other computers or down the Site or its user features;
  • Send, post, plant or distribute viruses or any other technologies that may harm VFS Global , or the interests or property of users;
  • Copy, modify, or distribute content from the Site and/or VFS Global 's or Emirates's copyrights and trademarks; or
  • Harvest or otherwise collect information about other users, their details, or any information relating to any other user’s passport details, email addresses, etc. or harvest email IDs belonging to VFS Global or Emirates that are mentioned on the Site and use them for sending SPAM mails to others.

In case of any unlawful, illegal or prohibited use, you shall be liable for action under Indian laws including among others and more specifically the Information Technology Act, 2000 as amended from time to time and shall also be liable for damages.


Without limiting other remedies, VFS Global may at its sole discretion or at the advice or under the directions of the Sponsor or its clients limit, suspend, terminate temporarily or permanently, disable or prevent a user account or restrict or deny a user from making use of its service, prohibit access to its website/s, remove hosted content, and take technical and legal steps to keep user/s off the Site if VFS Global thinks that the user is or is attempting to resort to abnormal usage or abuse, creating problems or possible legal liabilities, or is not acting consistently with the normal usage.


VFS has taken necessary steps to implement and maintain security practices and procedures to protect User Information from unauthorized access, damage, use, modification, disclosure or impairment. VFS has in place suitable protection mechanism and guidelines for usage, retention and protection of User Information against unauthorized access, disclosure or abuse. However, neither VFS Global nor Emirates shall be liable in any manner for any events that occur in spite of such steps, security practices, procedures, protection mechanisms and guidelines.


i) A visa applicant availing these services may be required to pay an Interest Free Security Deposit (“deposit”) and the said fact will be made known to him/her at the time of submission of his/her visa application. In such circumstances, the visa application will be processed upon the applicant paying the deposit. The deposit shall be refundable either upon the applicant departing from Dubai or the applicant’s visa application being rejected / lapsed, as the case may be.

ii) The process to refund the deposit will be initiated by VFS within a period of 4 working days commencing from the applicant’s date of departure from Dubai (provided the said departure details are recorded with the Dubai immigration system) (or) within a period of 4 working days commencing from the date of rejection of the applicants visa application.

iii) Though the process to refund the deposit will be initiated as stated above, the actual credit to the applicant’s account will depend on the different payment / billing cycles of the credit card companies / banks world over.

iv) In the event the applicant does not receive the refund of the deposit from his / her credit card companies / banks for two consecutive payments / billing cycles from the date of applicant departing from Dubai or rejection of his / her visa application, the remedy available to the applicant will be as follows:

The Applicant will be required to provide VFS with a scanned copy of (a) his/her Dubai Exit Stamp duly stamped on the passport by the immigration authorities of Dubai while exiting Dubai (or) (b) the rejected application, as the case may be. Upon receiving the same, VFS will verify & further authenticate the applicant’s exit from Dubai or rejection of his / her visa. VFS will thereafter authorize the refund and the actual credit to the applicant’s account will depend on the different payment / billing cycles as mentioned in (iii) above.


Express Service Facility is meant to give priority to Applicants in processing their Visa applications and sending the same for processing to EK on a priority basis. VFS/ EK do not assure any time frame within which the Government of Dubai/DNRD will process the Visa application. The Applicant understands and agrees that fulfillment of the Express service facility within the stipulated time depends solely on the approval of the Government of Dubai / DNRD. VFS / EK shall not be responsible or liable for any direct or indirect loss, damage or claim in case of refusal or delay by Government of Dubai / DNRD in providing the Visa. Express Service Facility is expected to quicken the processing of the Visa application at VFS/EK. “The express visa if applied for will be processed and the status of the application will be emailed to the client within 48 working hours subject to the application being complete, documentation in order and all requisite information correctly and accurately provided.”


While VFS Global makes and strives to provide secure and continuous connectivity and internet access, VFS Global and/or, Emirates as Sponsor, and the Government of UAE / DNRD shall not be responsible or liable to a user for any loss or consequential damage, including among other things, any loss of data obtained, Documents, time, or other information furnished or entered on the Site or the application forms which may, among other things, have occurred as a result of any events or acts leading to interruptions such as internet connectivity, transmission of signals, server breakdown, systems crashing, hacking, servicing and any other events or acts beyond the control of such parties.

User/visa applicant agrees not to hold VFS Global or Emirates responsible for other user actions or inactions, including but not limited to acts or things as a result of which there may be loss of connectivity, loss of data and/or loss of Documents or data furnished.

Further, while secure and continuous access to the service is sought to be provided, VFS Global does not guarantee continuous or secure access to its services and operation of the Site, as the same may be interfered by numerous factors outside the control of VFS Global. Accordingly, to the extent legally permitted, VFS Global excludes all implied warranties, terms and conditions. VFS Global and Emirates are not liable for any loss of money, time, goodwill, or reputation, or any special, indirect, or consequential loss or damages arising in any manner out of the user’s use of the Site.


The user agrees to indemnify and hold VFS Global, Emirates and their officers, directors, agents, subsidiaries, clients, joint venture partners and employees, harmless from any claim, expense, loss, damages or demand, including reasonable attorneys fees, incurred or sustained by VFS Global, Emirates and / or their officers, directors, agents, subsidiaries, clients, joint venture partners and employees arising out of the breach of these terms and conditions by the user and / or any act of omission or commission attributable to user / applicant (or) violation by the user / applicant of any law of any country or the rights of a third party.


Except as explicitly stated otherwise, all notices shall be served on VFS Global at: 9th Floor, Tower A, Urmi Estate, 95, Ganpatrao Kadam Marg, Lower Parel (W), Mumbai - 400 013, Maharashtra, India and to the user at: the email address and/or address provided to VFS Global during the online registration process. Notice is deemed given 24 hours after an email is sent. VFS Global may issue any notice by email or to the address provided during the online registration process.


This Agreement shall be governed in all respects by the laws of India, as they apply to agreements entered into and to be performed entirely within Maharashtra between its residents, without regard to conflicts of law provisions. The user agrees that any claim or dispute he/she may have against VFS Global including but not limited to those that may arise from the use of the Site or services provided by VFS Global must be resolved by a court of competent jurisdiction located in Mumbai, Maharashtra, India to the exclusion of all other courts

VFS Global, is located at 9th Floor, Tower A, Urmi Estate, 95, Ganpatrao Kadam Marg, Lower Parel (W), Mumbai - 400 013, Maharashtra, India. Services are offered by VFS Global to users residing within and outside Mumbai, subject to the user’s acceptance of the jurisdictional terms and other terms and conditions, Disclaimer Policy & Privacy Policy. If any provision of this Agreement is held to be invalid or unenforceable such provision shall be severed and the remaining provisions shall be enforced. In its sole discretion, VFS Global may assign this Agreement to any of its affiliates, third parties whomsoever without reference to the user/visa applicant.

Headings are for reference purposes only and do not limit the scope or extent of such section. VFS Global’s failure to act with respect to a breach by a user / applicant or others does not imply that VFS Global waives its rights in any manner to act with respect to any breach, subsequent or similar breaches. VFS Global reserves the right to take action as it may decide, or as it may be advised /or directed.

Emirates may at any time amend this Agreement and VFS Global shall post the amended terms on the Site. Except as stated elsewhere, all amended terms shall automatically be effective as at the time of accessing the Site and using the services. This Agreement may not be otherwise amended except in writing signed by both VFS Global and the user / applicant. This Agreement sets forth the entire understanding and agreement between the user / applicant with VFS Global with respect to the subject matter hereof.